Collaboration with Dezso by Sara Beltran
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shipping
International Shipping
・Please allow up to 5 business days for order processing.
・We ship worldwide with EMS japan post or Yamato-transport.
・Shipping prices are charged at checkout.
・Shipping prices vary depending on your location, and it is from 2,000yen to 5,000 yen for each order.
We cannot guarantee the delivery date, but we will provide you with the shipping company's invoice number after the shipment is completed.
・cano online shop is not responsible for items that are lost or damaged in transit.
・Customer is responsible for all shipping charges, any customs, and other charges.
payment
- credit card
- VISA / MasterCard / AMEX
- E-money
- ApplePay / GooglePay / ShopPay
- PayPal
return and exchange
Domestic delivery
Please contact us by e-mail within 5 days of receipt of goods.
info@cano-atelier.com
In the case of a defective product or wrong product, we will exchange the product at our expense if it is in stock, or refund the amount including the necessary fees (bank transfer fee, etc.) other than the product price if it is not in stock. If not, we will refund you the amount of the refund including the necessary fees (bank transfer fee, etc.) other than the price of the product.
If you are not satisfied with your order, you may still exchange or return it.
In case of exchange
Please send the item(s) you wish to return by a trackable method such as Yu-Pack or Kuroneko Yamato. The customer will be responsible for the shipping costs. After receiving the item, we will ship the replacement item within 5 days by Kuroneko Yamato freight collect. If there is a difference in the amount of the item, we will make an adjustment to accommodate the difference.
In case of return
Please send the item(s) you wish to return by a trackable method such as Yu-Pack or Kuroneko Yamato. The shipping cost will be prepaid and the customer will be responsible for the shipping cost. We will refund the merchandise price minus the actual shipping costs within 5 days of receipt of the merchandise.
*Notwithstanding the above, we are unable to accept returns or exchanges in the following cases
Products that have been used.
Merchandise that has been used for more than 5 days after arrival
Products that have been scratched, stained, or smelt by the customer
Overseas shipments
In the event of a defective product or wrong product, we will accept the return of the subject product.
Please contact us by e-mail within 5 days of receipt.
info@cano-atelier.com
*We will not accept returns or exchanges if any of the following apply.
Products that have been used.
Merchandise that has been used for more than 5 days after arrival
Products that have been scratched, stained, or smelt by the customer
We do not accept returns or exchanges for reasons attributable to the customer.